Jim Treadway at Neurosurgery Grand Rounds August 2013: What Hospitals Can Learn From Hotels
Inspiration: Cleveland Clinic Empathy Video
What is Empathy? RSA Shorts - The Power of Empathy
How to derive value for your patients: What's Most Important To You?
Patient & Provider Experience Links:
Communication Training Module: https://learningcenter.ucsfmedicalcenter.org/under “AIDET SMiLE for Providers” (inpatient, outpatient and periop/resident interaction example videos)