Video Links:
UCSF ICU Patient and Family Advisory Council Panel, May 25, 2016
AACH Interview “Impact of Communication Skills & Training” Dr. Calvin Chou
AACH: Patient-Centered Communication
Don Berwick at the International Forum, Berlin 2009: What Patient Centered Care Really Means
Jim Treadway at Neurosurgery Grand Rounds August 2013: What Hospitals Can Learn From Hotels
Inspiration: Cleveland Clinic Empathy Video
What is Empathy? RSA Shorts - The Power of Empathy
Explaining in Healthcare: Short version AMA Teachback video, Long version AMA Teachback video
How to derive value for your patients: What's Most Important To You?
Patient & Provider Experience Links:
Interactive Physician Experience Improvement Portal
Patient Experience Dashboard (ExperienceDash)
Training:
Communication Training Module: https://learningcenter.ucsfmedicalcenter.org/under “AIDET SMiLE for Providers” (inpatient, outpatient and periop/resident interaction example videos)
