Video Links:

UCSF ICU Patient and Family Advisory Council Panel, May 25, 2016

AACH Interview “Impact of Communication Skills & Training” Dr. Calvin Chou

AACH: Patient-Centered Communication

Don Berwick at the International Forum, Berlin 2009: What Patient Centered Care Really Means 

Jim Treadway at Neurosurgery Grand Rounds August 2013: What Hospitals Can Learn From Hotels

Inspiration: Cleveland Clinic Empathy Video 

What is Empathy? RSA Shorts - The Power of Empathy 

Explaining in Healthcare: Short version AMA Teachback video,   Long version AMA Teachback video

How to derive value for your patients: What's Most Important To You?

The UCSF Patient Experience 


Patient & Provider Experience Links: 

Interactive Physician Experience Improvement Portal 

Patient Experience Dashboard (ExperienceDash) 

Patient Experience Surveys 



Communication Training Module: “AIDET SMiLE for Providers” (inpatient, outpatient and periop/resident interaction example videos)