Relationship-Centered Communication Skills for Racial Equity in Healthcare (UCSF Health Medical Directors Only)

ZOOM

Facilitated by Denise Davis, MD, Diane Sliwka, MD, and Lynnea Mills, MD

1-4 pm

Course Description:

This is a 3 hour workshop will build upon the prerequisite one-day fundamental relationship-centered communication (RCC) workshop by applying RCC skills to promote racial equity in healthcare. We will explore the impact of stereotype threat and unconscious racial bias on communication between patients and other members of the health care team. Participants will employ role-play to apply RCC skills as both preventative and restorative strategies in combating racism. Participants’ own cases will be simulated to enhance relevance and direct application of the workshop content.

Objectives:

Participants will:

  1. explore the impact of their identities and unconscious racial biases on interactions with patients.

  2. practice applying RCC skills to prevent the negative effects of stereotype threat and unconscious racial bias in their interactions with patients.

  3. practice applying RCC skills to build or restore relationships when stereotype threat and unconscious racial bias have negatively impacted patients.

  4. develop an action plan that supports application of skills in clinical and/or team contexts.

Target Audience: UCSF Health Medical Directors Only. Prequisite: 1 day Foundational Communication Skills and/or School of Medicine Diversity, Equity and Inclusion trainings are recommended but not required.

Questions? Email: [email protected] or [email protected]