CECH

Enhancing Relationship Centered Communication Skills for Physicians and Advanced Health Providers

Video: AACH Interview “Impact of Communication Skills & Training” Dr. Calvin Chou


Enhancing Relationship Centered Communication Skills” is a facilitated learning program where participants from different clinical backgrounds will come together with skilled communication facilitators to build on existing skills. The foundational 1 day course addresses the objectives below. Learning occurs in small groups with ample opportunity to practice new skills in a comfortable setting while addressing common scenarios directed by learners. At the end of the course, learners will commit to 2 new skills to augment their current communication styles.

Objectives (Enhancing Relationship Centered Skills 1 Day Course):

  • Understand the importance and value of effective communication
  • Build rapport and relationships with others
  • Acknowledge communication barriers, with special attention on the computer and time limitations
  • Recognize another’s perspectives and concerns­­
  • Negotiate an agenda for an encounter
  • Ask questions using skilled open-ended inquiry
  • Listen reflectively and respond with empathy
  • Collaborate on a plan that others can follow

Advanced Offerings (Available to those who’ve completed the 1 day course):

  • Advanced Micro Skills Boosters (These are short classes delving deeper into specific communication challenges such as anger, feedback, breaking bad news, conflict.)
  • Book Club (Socialize with others interested in communication skill development to discuss books or articles related to communication skills.)
  • Coaching (1:1 coaching by a skilled facilitator in your clinical setting)

Target Audience: UCSF Health Physicians and Advanced Health Providers (CRNA, PA, NP, Midwife)

CME will be offered for the 1 day foundational course.

Other Information:

To register for any offering, please contact Mandy McClain, UCSF Health Experience, at mandy.mcclain@ucsf.edu or call 415-353-7963.